Frequently Asked Questions

What is PassPoint?

PassPoint is a curated digital marketplace designed to provide you with high-quality products and services for professional and personal development. We specialize in resources for visa preparation, standardized tests like IELTS, business registration (CAC), and much more.

How do I purchase a product?

Simply browse our marketplace, find a product you like, and click "Buy Now" or "View Details". A secure purchase modal will appear where you can enter your details. The process is quick, easy, and secure.

How do I receive my purchased digital product?

Immediately after your payment is successfully processed, you will receive an email containing a secure download link or access instructions for your digital product. Please make sure to check your spam or junk folder if you don't see it in your inbox.

Are my payment details secure?

Absolutely. We use Flutterwave, a leading, PCI-DSS compliant payment processor, to handle all transactions. Your card and payment information are encrypted and processed securely. PassPoint does not store your sensitive payment details on our servers.

What is your refund policy?

Due to the immediate and irreversible nature of digital products, all sales are generally final. However, we are committed to customer satisfaction. If you encounter a problem with your purchase, such as a corrupted file or incorrect product, please contact our support team within 7 days, and we will work to resolve the issue.

Can I sell my products on PassPoint?

We are always looking to partner with creators of high-quality digital products and services that align with our mission. If you are interested in becoming a vendor, please get in touch with us through our contact page with details about your offerings.

How do I contact customer support?

If you have any questions or need assistance, please visit our Contact Us page. Our dedicated support team will get back to you as soon as possible.